Return policy

Return Policy

Accepted returns

Items in their original unopened packaging, accompanied by a receipt and returned within 30 days of the purchase date, will be refunded or exchanged, applied to the original payment method.

Items that are opened, damaged, or not in resalable condition may not be eligible for a refund or exchange.

How to return an item

Please contact us before returning any product purchased online. You will be responsible for the return shipping costs.

Returns or exchanges for an item without a receipt may not be accepted.

Shipping fees are not refundable.

Defective items

A defective item is subject to the manufacturer's warranty and will be repaired or replaced.

Non-refundable and non-exchangeable items

Certain items purchased at Maexou are not refundable or exchangeable:

• All Funko Pop products, which are used items sold on consignment. No return, exchange, or refund is possible.
• Items on sale or identified as final sale on the website.
• Snacks and beverages.
• Mystery boxes.
• Gift cards.
• All products from the Trading Cards category.